Refund & Cancellation Policy

Cancelling your subscription

You can cancel your AudioFile Premium subscription at any time from your Account page or via the Paddle customer portal. Cancellation stops future renewals — you won't be charged again, and you keep Premium access until the end of your current billing period.

Refunds

Premium subscriptions are sold by Paddle, which acts as the Merchant of Record. Paddle offers a refund window of 14 days from the date of purchase or most recent renewal. If you request a refund within that window, Paddle will process a full refund at its discretion.

• Requests made within 14 days of purchase or renewal are generally eligible for a full refund.
• Requests made after the 14-day window aren't eligible for a refund of the current period, but you can cancel to avoid future charges.
• Some refunds required by applicable consumer law may apply regardless of the window.

How to request a refund or cancellation

Email [email protected] with your account email and, if you have it, your Paddle order or transaction reference. We'll action cancellations immediately and route refund requests to Paddle.

Contact

Questions about billing? Email [email protected].